Return Policy

Return Policy

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase, you can return to us for a store credit or exchange. 

Return Process

To return an item, place it securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Upgrade Your Badge

Attn: Returns

304C Hillsboro St

Oxford, NC 27565

Please note, customers are responsible for all return shipping charges unless item is received damaged or defective. We recommend that you use a trackable method to mail your return.

Store Credit/Exchanges

After we receive your returned item and inspect its condition, we will process your store credit or exchange request. Please allow at least fifteen (15) days from our receipt of your return item to process your request. 

Questions

Questions or concerns about our return policy? Please contact us at (919)514-7586 or email @ upgradeyourbadge@gmail.com